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Customer Service

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information

    Shipping & Delivery:


        * Lone Star Grills ships only to the lower 48 states.
        * Lone Star Grills logistic map ideal for "Free Shipping" include all mid to lower usa to the west coast.
             Some further states past the midwest to east coast are subject to incure extra shipping cost. LSG will contact buyer of any additional charges that may occure.
             LSG will always be fair to our potential customers to give the best buying experiance and dependability.
        * Shipment to the East coast may incure extra shipping fees dues to logistics distance and cost. LSG will always be fair informing any additional costs.
        * Please always do a detailed review of your order to be accurate. If buyer has ANY possible questions please do not hesitate to contact us to verify accuracy.
             All sales orders are considered "final" once payment clears and items have been processed and in transit to buyers location.  All orders at this time will then be subject to returns and refund policy.
        * Lone Star Grills uses logistic companies UPS & Fedex on smaller boxed items and freight for for larger items such as Fridgorators, Grills and some large combination accessory doors.
             Once shiment is in "Transit" LSG is unable to change or redirect the logistics. Buyer will be responsable for contacting ups or fedex if items need be held or subject to local pick-up.
             We would like to have control over ability but unfortunatly this policy applies to LSG as well.

     

    Privacy & Security:


        Coming Soon.


    Returns & Replacements

     
        Coming SoonOrdering Policy:
            * Please note orders placed on Lone Star Grills website may have a 2nd    verification process to prevent fraud or errors that may come up.
            * Lone Star Grills may if need be contact the buyer by phone or email to verify orders and shipping information.
                This policy is to protect all customers and Lone Star Grills with the highest interest in security and accuracy of an order.
            * Some orders may take 48-72 hours to ship out due to payment clearing. We will always communicate with our buyers so that they are completly updated on the projected
                times of arrival and tracking and business and will do our best to make it a hassle free quick shipment..  
            * Some Items may be subject to several weeks to ship out due to having the product produced at the factory or re-stocking items.   
            * If you have any questions, please do not hesitate contacting Lone Star Grills @ 800-292-6020

     

    Payment, Pricing & Promotions

     

        Coming Soon.

     

    Viewing Orders



        Coming Soon.



    Updating Account Information


     

        Coming Soon